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The very next day I get a credit card charge of $474 for this year's payroll subscription! I have requested a call back but not yet received it so again I will have to chase them down to address this issue.

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Again, after speaking with a representative (that had to put me on hold several times to figure out how to address signing up with a product that Intuit has sold for many years but not one of their employees seems to know how to activate it properly) for over a half hour again, I was assured that she would stop the automatic renewal when she supposedly activated my subscription (I am still not sure she did that right since she never asked me for the license code that every previous representative had asked me for when I did this in the past) and assured me that my credit card would not be charged this year. I found that my renewal date was the 18th of this month from my account information and called back on the 16th to finish the subscription renewal. Last week I spent almost a half hour with a representative and was told that they would not activate and add the length of time on my subscription, they would simply start the subscription early and I would lose any unused time left on my most recent subscription. Knowing I have had an issue in the past, because even though I have signed up for the included subscription and Intuit charged my card on file, I tried to prevent a reoccurrence of this issue weeks in advance.

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I buy a new version of Desktop Pro yearly with 1 year of enhanced payroll included. This is the second time I have had similar issues with this company. Perhaps, your billing department should learn how to use QuickBooks! I am assuming this is the version you are billing me for, because the version I an using now is 'QuickBooks Desktop Pro 2021' and it isn't up for renewal until next year! I am not paying for a version of QuickBooks that I haven't used (QuickBooks Self-Employed)!

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Subscription: Intuit QuickBooks Plus Annual Subscription Then later this afternoon, I received an additional e-mail message stating: Puzzling, as I haven't used this since I upgraded to ' QuickBooks Desktop Pro 2021'. Subscription: Intuit QuickBooks Plus Annual Subscription Premierīilling date: Next billing cycle on or after November 1, 2021 This morning I received an e-mail stating: I installed and activated it and haven't thought of it since.

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Intuit sounds a lot like Adobe and Apple.Īnyway, I purchased the upgrade with a year subscription. The QB Self Employed was to expire and was pretty much cornered into upgrading. I had been using 'QuickBooks Self-Employed' up until April this year and since banking was going to be discontinued, I decided to upgrade to ' QuickBooks Desktop Pro 2021'. I'll wait for your response here or share other details to assist you more.

What is this Intuit charge on my credit card statement?.

How to Understand Your Subscription Rates and Charges.

I've added great articles for more insights about subscription charges:

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Please check our support hours so you can reach us in your free time.

Connect with us through, Start a chat or Get a callback.

Enter your query in the How can we help? field.

Click the Help icon in the upper right of the screen.

This way, we can check it further and correct the errors in your billing subscription. I'd also encourage you to contact our Care Support team if the payment doesn't match the amounts in your bank statement. Also, you can view your statement the day after the billing date to verify the charges. The payment history will only display for the last six months of your billing.

Look for the View Payment History link and click it.

On the left panel, click the Billing & Subscription tab.

May I know the specific error you've got in your billing or what QuickBooks Online account version you're subscribed to? This way, I can share with you the resolution that you need to get you back into the business.Īlso, if you'll need to check the fees with your billing, you can go to View payment history in the Billing and Subscription to check these amounts. This is the experience that I won't want you to have, can help you sort out the error from your billing.

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